Shipping Policy

Last Updated: May 28, 2026

Welcome to Candle Cafe Co. We are committed to getting your order to you safely and as quickly as possible. Please review our shipping policy below for information about processing times, shipping rates, delivery expectations, and more.

Order Processing

• Orders are typically processed within 2–5 business days after payment is received.

• Orders are processed Monday through Friday, excluding holidays.

• During high-volume periods, product launches, holidays, or promotional events, processing times may be extended.

• You will receive a confirmation email once your order has shipped, including tracking information when available.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• Standard Shipping (U.S.): 3–7 business days

• Expedited Shipping (U.S.): 1–3 business days

• International Shipping: 7–21 business days depending on destination and customs processing

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, or other unforeseen circumstances.

Domestic Shipping

We currently ship throughout the United States using trusted shipping carriers.

Once your package has been handed over to the carrier, Candle Cafe Co. is not responsible for delays caused by the shipping provider.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any customs fees, import duties, taxes, or additional charges imposed by their country’s customs office. Candle Cafe Co. is not responsible for delays caused by customs processing.

Tracking Your Order

Once your order ships, you will receive an email with tracking information. Please allow up to 48 hours for tracking updates to appear.

If you do not receive tracking information within the estimated processing time, please contact us at:

Email: admin@wholesalecandleco.com

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

Candle Cafe Co. is not responsible for orders shipped to incorrectly entered addresses provided by the customer. If you notice an error, contact us immediately at admin@wholesalecandleco.com.

If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply for reshipment.

Lost, Stolen, or Damaged Packages

Candle Cafe Co. is not liable for lost or stolen packages marked as delivered by the carrier.

If your order arrives damaged, please contact us within 5 days of delivery and include:

• Your order number

• Photos of the damaged product(s)

• Photos of the packaging

We will review the issue and work toward an appropriate resolution.

Warm Weather Shipping Notice

Because candles are sensitive to heat, orders shipped during warmer months may occasionally soften or melt during transit.

To help protect your order:

• Avoid leaving packages outside for extended periods.

• Track your shipment closely and bring packages indoors promptly.

• Consider selecting expedited shipping during hot weather.

Candle Cafe Co. is not responsible for heat-related damage caused during transit or delayed package retrieval.

Order Changes & Cancellations

We begin processing orders quickly to ensure timely delivery.

• Order changes or cancellations must be requested within 12 hours of purchase.

• Once an order has shipped, we are unable to make changes or cancellations.

Contact Us

If you have questions about shipping or your order, please contact us:

Candle Cafe Co.
Email: admin@wholesalecandleco.com

We appreciate your support and look forward to bringing warmth and comfort to your space.